Privacy Policy

Who we are

Our website address is: https://thefolktales.com

Physical Address: C-66, Street No. 5, Dashrath Puri, Palam Dabri Road, New Delhi – 110 045, India

Corporate ID: Folktales Journeys OPC Pvt. Ltd. (U74999DL2014OPC270575)

Date of Incorporation: 02 August 2014

GSTIN: 07AACCF4355Q1Z6

Micro, Small, and Medium Enterprises (MSME) ID: UDYAM-DL-11-0008929

What personal data we collect and why we collect it

We value your privacy and take the utmost care in safeguarding the information you provide via the website or offline medium. We collect and retain only the information which is necessary to seamlessly execute your holiday in India.

When you contact us (online, over the phone, or offline) we may request you for basic information such as email address and telephone number (optional).
If you choose to book the holiday with us, we may ask for further information about yourself or the members of your group. This information may include a postal address, age, emergency contact numbers/ email IDs, credit/ debit card or other payment details, special needs for a disability, and special dietary requirements (if any).
If you have booked with us before, we may retain the information of your last booking. This information is used to remember your preferences, and provide you the best services when you make another booking. This information is securely saved on our cloud system and accessible only to the internal team.

Comments

When visitors leave comments on the blog posts we collect the data given in the comments form, the visitor’s IP address, and browser user agent string to help detect and avoid spam.
We do not distribute or sell your information outside of our organization.
An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service for identity verification. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture and comment become visible to the public.

Contact forms

Forms on our site may be your primary medium of contacting us. The forms we use ask for your basic information such as name, email, and details of the tour you are enquiring about. If you are directly booking a tour, the form may redirect you to the payments page for your credit/ debit card details.
Your basic information is saved in our system for future reference only when you return. We do not save your credit/ debit card details in our system.

Cookies

If you leave a comment on a blog post on our site, you may choose to save your name, email address and website in the cookies. This information is collected for your convenience so that you do not have to fill it again when you leave another comment. These cookies will last for one year.
If you have an account on the site and you log in, we will set a temporary cookie to check if your browser accepts cookies. This cookie does not collect personal data and is discarded when you close your browser.
When you log in, we will set up several cookies to save your login information and your screen display preferences. Login cookies are valid for two days, and screen options cookies last for a year. If you opt for “Remember Me”, your login will last for two weeks. If you log out of your account, the login cookies will be removed from our system.
If you edit or publish an article as a guest writer, a cookie will be saved in your browser. This cookie does not hold personal data and simply indicates the post ID of the article you just edited. It is valid for 1 day.

Embedded content from other websites

As a rule of thumb, we do not embed any content from third-party websites in our webpages and blogs.
In rare circumstances, if deemed necessary, this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from third-party websites behaves exactly the way as if the visitor has visited the other website.
If we use embedded content, the third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. The data collection may include tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics, one of the most widespread and safe ways adopted by businesses globally to track data on websites. We use this data to gain insights into site usage and improvise your experience accordingly. This information may comprise of tracking the pages you visit, the time you spend on each page, and your geographical location.

Who we share your data with

We use services of external service providers such as accommodations, transport services, ticket booking services, and guides. Once you book the tour, we share your information with our service providers. Only that information which is necessary to run your tour seamlessly is shared.
We carefully perform due diligence and select our service providers. But we cannot be held legally liable for their privacy practices.
To make your tour in India seamless, we may (at times) be mandated to share your information with government authorities for visas, special zone permits, local verification authorities, immigration, security, and anti-terrorism purposes.
We may be obligated to disclose your information in response to a subpeona, court order, or any other request by the government of India for legal proceedings.

How long we retain your data

If you leave a comment on the blog, its body and metadata are retained indefinitely. This helps us recognize and approve any follow-up comments automatically instead of holding them for moderation.

If you are a registered user on our website, we also store the personal information you provide in your user profile. All users can view, edit, or delete their personal information at any time (except they cannot change their username) by accessing the dashboard. Website administrators can also view and edit users’ information.

The data we acquire through cookies is retained as per the duration in the ‘cookies’ section above.

What rights you have over your data

If you have a user account on this site, or have left comments on blog posts, you can request an exported file of the personal data we hold about you. This includes any data you have provided to us. You can also request us to erase any personal data we hold about you. This does not include any data we are obliged to hold for administrative, legal, or security reasons.

Disclaimer

Any advice we provide through our blog articles is purely based on our experience and from other valid resources. It cannot be considered an alternative to professional consultation (especially for medical purposes). We hold the right to change or update the information present on the site without prior notice.

This privacy policy is applicable only on the information presented on this site. The site and blog may contain links to external websites (where necessary) for information purposes only. By citing external references, we cannot be held legally liable for their privacy policies and information security practices.

Closing comments

We hope the Privacy Policy answers your questions and assures you that your data is safe with The Folk Tales. If you have any questions about this Privacy Policy, please contact us through the ‘Contact’ page. We typically respond to your questions within seven (7) working days.

Continued use of this site automatically constitutes your acceptance to our Privacy Policy and disclaimer statement.

Change log

February 20, 2021: Information about MSME registration added.
December 01, 2020: Revised the language and reorganized the policy to simplify and clearly communicate our practices. Added the statement on providing user data in response to a subpeona or court order.
October 10, 2020: First draft.