Terms & Conditions

The Folk Tales refers to the brand name for Folktales Journeys OPC Pvt. Ltd.
Client/ Clients refer to the recipients of our tour planning services.

General Terms

• All prices quoted are subject to change without prior notice – Once we give a quotation, we do our best not to make any changes to it. However, in certain circumstances beyond our control, the prices can change due to fluctuating exchange rates and changes in the rates of accommodations. The Folk Tales will inform the Client of this change (if any). The difference in price has to be settled before the client arrives in India. There will be no changes in the price of a holiday after the Client makes the payment.

 

• The Folk Tales reserves the right to cancel or amend – In certain rare situations, for the Client’s own safety or due to situations beyond our control, we may have to cancel or change “a part” of the holiday. The Folk Tales may or may not inform the Client before making such amendments, given that it can be an urgency. If this happens, we will help the Client with alternate plans that can be incorporated into the itinerary. If the Client chooses not to accept the alternate arrangements, we will refund the amount pertaining to “the part” of the holiday that is canceled/ amended. The Folk Tales shall not be held legally liable for any damages, additional expenses, or other consequences whatsoever.

 

• Complaints – The following terms will apply in case of any complaints during the tour –
  • The Folk Tales works on behalf of our service providers for accommodations, transportation, and other services. In case of a complaint, it is the responsibility of the Client to inform the direct service provider and The Folk Tales immediately. We will do our best to resolve the Client’s complaint, but we cannot do it unless we know about it.
  • Failure to inform the direct service provider and The Folk Tales immediately will result in a reduction or complete termination of any rights that the Client may have to receive compensation.
  • The direct service provider for accommodations, transportation, and activities is the first point of contact for any resolution. Usually, all complaints will be resolved at this level. In case that does not happen, The Folk Tales is the Client’s secondary point of contact.

 

• The Folk Tales shall not be held legally liable for any of the following circumstances –
  • Death, injury, sickness, or accident caused. We strongly advise all Clients to carry travel insurance and all medicines prescribed by their general practitioner in sufficient quantity.
  • Delayed or lost baggage or personal belongings during the tour. All Clients are advised to be personally responsible for their belongings.
  • Any physical or monetary damages caused due to situations beyond our control. This includes riots, war, terrorism, invasion, strikes, civil war, or an Act of God (collectively “Force majeure” events). The Folk Tales will provide all possible assistance and recommendations to help, but it is the responsibility of the Client to arrange for visas, flight tickets, quarantine facilities, vaccinations, or any other arrangements in this situation.

 

• Jurisdiction – Any terms and conditions and agreements will automatically be construed, interpreted, and governed by the laws of the Government of India.

Payment Terms

• Booking deposit – The Client can avail the following options:
  • Option 1 – Make a full payment to lock in the exchange rate.
  • Option 2 – Make a 50% booking deposit. The Balance is due 45 days before the travel date (exchange rate at the time of balance payment applies).
• Modes of payment – We accept bank transfers, credit cards, debit cards, and Wise.com. We don’t accept cash deposits or cheques.
• Processing fee – All modes of payment attract a standard fee that is charged either by the bank or third-party platforms and is payable by the Client.
• Invoicing – We share a proforma invoice followed by a tax invoice once the payment is received. The Client must inform The Folk Tales of the transaction reference number.

Cancellation Terms

Multi-Day Tours

If you wish to cancel the tour, we have the following options.

• Option 1 – To safeguard you from any cancellation fee, we provide a formal credit note that can be used for a future tour within three (3) years.
• Option 2 – You can transfer the tour to a friend or family member. They can use it within three (3) years.
• Option 3 – Request a refund according to the cancellation charges mentioned below.

Cancellation Charges –

• Cancellation 60 days or more from the date of the start of the tour: USD 500.
• Cancellation between 59 days and 46 days from the start date: 50% of the tour cost.
• Cancellation less than 45 days from the start date: 100% of the tour cost.

Non-refundable Fee –

• The fee for booking third-party services will be refunded as per their cancellation terms. This includes but is not limited to wildlife safaris, trains, buses, monument tickets, or government taxes.

Travel Suspension –

If travel to India is suspended due to reasons beyond our control, such as pandemic, war, political unrest, natural calamity, etc., the cancellation policy mentioned above will apply.

Note: All cancellation and transfer requests must be sent through the primary email of the Client that was used at the time of booking.

Single-Day Tours

• Cancellation more than 6 hours from the start time: 50% of the tour cost.
• Cancellation less than 6 hours from the start time: no refund.
• Note: Fee of third-party platforms is non-refundable.

Disclaimer

• The Folk Tales takes services from certain agencies of the Indian Government, such as airlines, railways, visa services, event tickets, and restricted area permits. In case of a cancellation, this fee will be refunded, subject to the policy of the service of the Indian Government.
• Some accommodations request a full deposit and a 100% cancellation fee, especially during the peak tourist season in India. In such a case, the cancellation policy of the accommodation provider will apply.
• Service fee – In case of a cancellation, The Folk Tales charges a minor service fee. This depends on a case-by-case basis, and we try to keep it minimal.

Continued use of this site automatically constitutes your acceptance of our Terms and Conditions and disclaimer statement.

Change log

• May 27, 2026: Payment options bifurcated into two parts to handle exchange rate fluctuation. Multi-day tour cancellation options are bifurcated into three bullet points.
• May 15, 2025: Cancellation terms updated.
• July 05, 2024: Cancellation forfeiture amount updated.
• February 15, 2024: Cancellation terms updated.
• December 02, 2020: Updated the cancellation terms for multi-day tours.
• October 10, 2020: First draft.